Exchanges, Returns, & Refunds

If you have any problems, concerns, or questions regarding products you receive from us, please contact us as quickly as possible so that we can help! We are committed to providing world-class customer service. We will work to make sure that every one of our customers is treated fairly, and we will take every reasonable step that we can to make sure that every customer is 100% satisfied.

If products arrive in boxes that are damaged, PLEASE REFUSE SHIPMENT. We cannot accept returns on items that are physically damaged (they were not damaged when they left our facility- we checked!). If delivery is accepted and the product is damaged, please notify us within forty eight (48) hours of receipt so that we can help you contact the carrier (i.e. UPS) and work with you to file an insurance claim. Please keep all packaging materials- don’t throw anything away!

If you received the wrong items…

If the item you received is not what you ordered, please contact us immediately so that we can arrange for return shipping and get the right product headed your way.  We’ll cover all of the costs involved.

If you aren’t satisfied with the item you ordered…

If you bought an item and you’re just not satisfied with your choice, return it to us in its original condition within 14 days and we will refund your money less shipping costs. If the item is not in original condition (i.e. the item shows signs of use or the packaging is damaged) we may, at our discretion, refuse the item or charge a 15% restocking fee.